Full 911 Tape in Clooney Accident

91. THE CALLER IS AN IDIOT!! FIRST OF ALL THE CALLER HAD NO IDEA WHERE HE WAS, SO HOW CAN YOU SEND HELP IF THEY DO NOT KNOW WHERE THEY ARE. I THINK THE DISPATCHER DID A GREAT JOB BY FINDING OUT ALL THE INFORMATION. I GUESS THE CALLER COULD NOT TELL THE DIFFERENCE BETWEEN A CAR AND A MOTORCYCLE. MAYBE THE PUBLIC SHOULD KNOW WHAT KIND OF INFORMATION TO HAVE READY BEFORE CALLING 911. EDUCATE YOURSELVES BEFORE YOU COMMENT.

Posted at 12:12AM on Sep 28th 2007 by 911

92. And be sure to check out the comments boards on IMDB.com. I think the real truth IS BEING ADJUSTED. This whole Sarah thing is a total PR scam conjured up by Clooney's team to bring attention to his new movie so it will make more money.
She's a ho and no amount of "My Fair Lady" treatment is going to make her into somone he'd marry and we all know that!!

Posted at 12:46AM on Sep 28th 2007 by Doooshbag

93. First of all allow me to say anyone who truly listened to the tape with any experince and in the emergency field such as being a cop, firefighter emt or DISPATCHER and commented badly on this dispatcher and his call taking skills you must be new and/or an idiot. Second of all those of you with no such experince should not comment due to the fact that you dont know what goes on while the dispatcher is on the phone with you. As soon as we aquire your location a police car as well as and ambulance or fire appuratus is sent and the rest of our questions are to see what other rescorces are needed at the scene. The caller was not answering the dispatcher's question and did not know what town he was in. The caller was also to wrapped up in talking to mr. clooney that he was not paying attetion to the dispatcher. I know for a fact that it was only a total of 3 min till police were on scene. The town in which the was placed was routed to a central county 911 center and then sent to a county 911 EMS dispatch center where you here this 911 tape. As the Dispatcher was talking to the caller and screening the call the proper Police Department was notified as soon as the location was determind and if you listen closely to the tape you can hear them say that. This Dispatcher is not only a good one and good person but did there job to the best they could. So i suggest that the next time you call 911 have all the infromation ready to go and listen to the questions they ask. For the next life they save might be yours...........

Posted at 5:17PM on Sep 28th 2007 by Hudson County 911

94. Wow! That dispatcher must have been new to the job or somthing, I sure hope that the 911 office where I live knows where I am at if I need them.

Posted at 3:28PM on Sep 29th 2007 by Godfather

95. Take it from somebody who does this all day:

1) The caller didn't know the location, let alone the proper town...

2) The 9-1-1 computer has all the streets in it. The calltaker puts in Boulevard East, in the Union City panel, and the computer says: "Uh, NO.". Then you have to put in Weehawken, and it likes it. The numeric is important, so you can figure out the cross-streets to give to the ambulance. Specifically, JFK Blvd E runs all the way through Union City, Weehawken, West New York. JFK Blvd West has a number of towns, and JFK Blvd goes through Jersey City into Bayonne. Knowing your location is a major point. (HudCEN manages all of those towns, and more.)

3) Here is how the process works: Random dude calls 9-1-1 on his cell phone, gets an answer. He asks for an ambulance, it goes to the EMS desk, where they try to:

• Get the proper location to start Police, and BLS.
• Figure out the extent of the injuries to see if ALS, Medivac, or Fire are needed.
• Figure out the # of patients, maybe even send more BLS.

In this case, HudCEN (Hudson County) handles the calls. They have the call routed as soon as a proper location is given. They call Weehawken, they send their Ambulance and Police. Could you picture calling Union City and giving them the wrong address, let alone an address that doensn't exist? It wastes more time.

What people don't understand is that help is on the way once you give the location, then the people on the ground are updated as the situtation plays out over time.

*Ambulance 123 respond BLVD E and King St, MVA with injuries, call taking still in progress*

*Ambulance 123, for the update-752 BLVD E, Cross of King Street, motorcycle accident, 2 patients, scrapes and possible leg injury*

In this situation, (Clooney's) the 9-1-1 dispatcher does a fine job. He spends more time going "SIR!" to try to ascertain the proper information, because the caller is preoccupied. Also, even when you do call 9-1-1 with the proper information, we do have to drive there... Doesn't exactly happen in an instant.

People should learn how to call 9-1-1... Have an address, landmark, milemarker, callback number, and the situation in mind before dialing. Don't just call and figure it out on the fly, because you'll miss something, or get confused-which confuses everybody else.

Posted at 4:45AM on Sep 30th 2007 by You called 9-1-1 for this?

96. This is sad.
christopherhodges.com

Posted at 2:20PM on Oct 1st 2007 by JHO

97. this was just insane. I can understand the caller repeatedly asking what. He was probably focussing on both the call AND George/whats-er-name. Add to that the fact that there was probably traffic and that he was calling from a mobile.

NOW, I want to know why the call switched operators. A woman answered then it switched to a guy. That is NOT protocol unless it's a call the operator can't handle. This was a routine single vehicle accident.

And how the hell many times does the called have to say it was a MOTORCYCLE?!

Posted at 5:31PM on Oct 4th 2007 by Moni

98. my bad on the last post--it occured she may have switched over to Medical operator from central.

Posted at 5:32PM on Oct 4th 2007 by Moni