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Kristin Chenoweth

American Airlines

Treated Me Like a Dog

2/1/2013 4:40 AM PST BY TMZ STAFF

Kristin Chenoweth says she was the victim of a screaming, angry gate agent who bullied her and embarrassed her when she tried to board an American Airlines flight with her emotional support dog ... and now the airline is begging for her forgiveness.

TMZ has learned, the altercation went down this week as Kristin boarded a flight from Dallas to L.A.. We're told Kristin had her emotional support dog in tow -- as she always does -- when she was confronted by a gate agent supervisor who claimed Kristin didn't have the proper paperwork to bring the dog on board.

When Kristin protested, insisting she had done everything correctly, the agent got "verbally abusive" in front of several passengers ... scolding the actress ... and Kristin was so shaken up, she burst into tears.

Eventually airline officials realized a mistake had been made -- and Kristin was allowed to board the flight with her dog. Whoops.

After the flight, Kristin tweeted, "American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell."

Seems American Airlines was paying attention to the tweet -- because a rep for AA tells us, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future."

Kristin wasn't lying when she said she flies with the dog all the time -- we shot video of her last month with her dog Madeline ... and everything seemed fine.


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Sorry but I have never seen a service dog like that.

537 days ago


That is nothing more than a White Rat. What is she 16 years old. Grow up Kristin!

537 days ago


The next time I fly, I will bring my "emotional support dog" with me to help me cope with the anxiety of airline travel to Disneyland. Does it really matter that he's a Great Dane with digestive and incontinence issues? With the vents going, that bit of a dander floating around from scatching his rash shouldn't be a problem. And he won't take up that much space, honest.

537 days ago

The TRUTH!!!    

That is a crock of b.s....its a way to travel w your dog for no cost...take a psyc not a dog...yeah the law allows it w a doctors note..I have seen "notes" by dentists..a

537 days ago

The TRUTH!!!    

She is upset cause someone called her on it..should be such a cheap a** pay for your rat dog!

537 days ago

The TRUTH!!!    

The only reason airline appoligized...they can be fined..a lot for what they did...technically they were wrong...morally they were right and have the right to determine if dog qualifies as emotional support dog

537 days ago


These service dogs are as big a scam as handicap tags for your car. Way too many people taking advantage of both.

537 days ago

Violent Pope    

Emotional support dog? grow up b!tch.

537 days ago


Really shrieking elf like broadway lady?

537 days ago


emotioal support dog??? **** off!!!1

537 days ago


Her support dog? That sounds like a way to just get your dog on board. The agent did right.

537 days ago

The TRUTH!!!    

And here is the kicker..if a human person boards a flight and has an allergy to dogs...who do you think is accomidated...the human person is taken off the flight and put on another flight...the rat dog stays! People treat their dogs better than people...spend the money on a homeless person...get your priorities together people...

537 days ago


just curious but exactly what kind of service does this dust mop perform for her.....

537 days ago


Anyone can take a small dog on an AA flight, if they pay a fee, and it seems a fee was paid in this instance. (You have to let AA know in advance of the flight). There is no question that the AA agent blew it, but people need to realize, AA has had a mindset for years, that they are the biggest and the best, and they can do what they want. Problem is, this trickles down to the employees, many of whom are going to lose their jobs soon. Remember Braniff Airways? They had this same "attitude" and it brought them down. AA is in the same boat, except they have to fight high gas prices and larger unions in today's world.

537 days ago


upto I saw the receipt that said $6863, I didn't believe that my brothers friend was like they say actually bringing in money parttime online.. there aunt has been doing this for less than nineteen months and at present repayed the mortgage on their apartment and purchased a gorgeous Saab 99 Turbo. this is where I went,

537 days ago
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