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Kristin Chenoweth

American Airlines

Treated Me Like a Dog

2/1/2013 4:40 AM PST BY TMZ STAFF

Kristin Chenoweth says she was the victim of a screaming, angry gate agent who bullied her and embarrassed her when she tried to board an American Airlines flight with her emotional support dog ... and now the airline is begging for her forgiveness.

TMZ has learned, the altercation went down this week as Kristin boarded a flight from Dallas to L.A.. We're told Kristin had her emotional support dog in tow -- as she always does -- when she was confronted by a gate agent supervisor who claimed Kristin didn't have the proper paperwork to bring the dog on board.

When Kristin protested, insisting she had done everything correctly, the agent got "verbally abusive" in front of several passengers ... scolding the actress ... and Kristin was so shaken up, she burst into tears.

Eventually airline officials realized a mistake had been made -- and Kristin was allowed to board the flight with her dog. Whoops.

After the flight, Kristin tweeted, "American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell."

Seems American Airlines was paying attention to the tweet -- because a rep for AA tells us, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future."

Kristin wasn't lying when she said she flies with the dog all the time -- we shot video of her last month with her dog Madeline ... and everything seemed fine.


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Diamond Goddess!    

I've been suspecting for a while now that Our Miss Chenoweth is just a wee bit CRAY.
Not sure when it happened.
WTF does she need a "service dog" for?!
Are you serious?
I know she had some sort of accident a while ago, but...
Way to be an attention-whore!!!
(Methinks the fight attendant thought the service dog thing was BS, too.)

608 days ago


That Maltese is a service dog only on the loosest possible interpretation of the word.

608 days ago

Scott Guiher    

Kristen Chenoweth. one of the most talented women in the biz. Hurry and get well kid.

608 days ago


I wish people would leave their darn dogs at home. Seriously, I am tired of seeing dogs at the mall or in grocery stores. No one wants to see your mangy mut near grocery products. Most of the dogs at the stores are not service dogs....

608 days ago

♥TMZ but ...    

what does she need a service dog for?

608 days ago


Who shakes & cries over something like this? Oh that's right - overly dramatic actors.

608 days ago


Why does she need a service dog? She doesn't appear to be blind, deaf or physically handicapped. Looks like another case of celebrities getting special privileges others are not entitled to.

608 days ago


rhe flight attendent was mad cause the little dog SHARTED on the plane

608 days ago


Recently flew United. These flight attendants are huge bitches even when you're nice to them

608 days ago


What exactly does she need a service dog for? Is she handicapped in some way? If not that dog should be put where everyone else's pets go--in the cargo hold.

608 days ago


She once said
''We sing because we can't speak anymore ''
And someone else said
'' I lip sync Because I can ''

608 days ago



608 days ago



608 days ago

Phishie from Philly    

If a passenger treated a flight attendant like that the passenger would get arrested and charges would be brought against them. This is a clear case of double standards. FU American Airlines.
Stay funny Kristin and keep making out with your dog
Phishie from Philly

608 days ago


Why is the service dog needed! Just wondering

608 days ago
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