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Kristin Chenoweth

American Airlines

Treated Me Like a Dog

2/1/2013 4:40 AM PST BY TMZ STAFF
EXCLUSIVE

0131-kristin-chenoweth-american-airlines
Kristin Chenoweth says she was the victim of a screaming, angry gate agent who bullied her and embarrassed her when she tried to board an American Airlines flight with her emotional support dog ... and now the airline is begging for her forgiveness.

TMZ has learned, the altercation went down this week as Kristin boarded a flight from Dallas to L.A.. We're told Kristin had her emotional support dog in tow -- as she always does -- when she was confronted by a gate agent supervisor who claimed Kristin didn't have the proper paperwork to bring the dog on board.

When Kristin protested, insisting she had done everything correctly, the agent got "verbally abusive" in front of several passengers ... scolding the actress ... and Kristin was so shaken up, she burst into tears.

Eventually airline officials realized a mistake had been made -- and Kristin was allowed to board the flight with her dog. Whoops.

After the flight, Kristin tweeted, "American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell."

Seems American Airlines was paying attention to the tweet -- because a rep for AA tells us, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future."

Kristin wasn't lying when she said she flies with the dog all the time -- we shot video of her last month with her dog Madeline ... and everything seemed fine.
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493 COMMENTS

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76.

Laura    

In this case, I think service dog means "I'm special".

545 days ago
77.

spliffsmommy    

service dog? really? i didnt know feelings of ''self importance/self entitlement/self indulgence'' were a recognized ada status??

545 days ago
78.

Joey    

Maybe the gate attendant didn't know which one was the dog

545 days ago
79.

DetroitRocks    

Nice article TMZ. Probably would have helped to tell us why she has a service dog

545 days ago
80.

taz    

Would have been a better article if you explained why she needs a "service dog". What kind of function does a small designer lap dog provide her?

545 days ago
81.

Bill Leslie    

Nothing against little dogs, but WTH is that mop capable of being a service assistant for exactly? Let me guess, its one of those fake azz "mental-doggie-helps-me-cope-with-oh-so-difficult-life-so-i-should-get-special-treatment-to-bring-my-pup-everywhere" kind of "disabilities". Fake azz b1t3ch deserves to be yelled at for being a moron.

545 days ago
82.

flipflops    

TMZ needs to check and correct it's story. Kristen Chenoweth does not have a "service dog" nor did she ever claim her dog was a service dog. The dog was simply a cabin pet. The evidence is contained within the story itself, where it states that American Airlines refunded the $125 fee. That is the standard fee on American for a "cabin pet." There is NO charge for traveling with a bonafide service dog.


The negative comments towards Kristen about her service dog are unfounded, and simply the result of more sloppy journalism by TMZ.

545 days ago
83.

Catrina     

American Airlines is clearly in the wrong! It does not matter what the dog look like, or what purpose he serves....the point is she followed protocol and american airlines accepted her money. She has every right to be upset.

545 days ago
84.

Jenn    

First... service dog? Really? She needs a service dog? Unlikely. But she's a celebrity and they think regulations don't apply to them. Second... $125? As if she cares about $125. Only us peon, 'general public' sorts care about such piddly amounts of money :p

545 days ago
85.

all about the money    

Since when is a Maltese a service dog? What type of disability does she have that a small dog like a Maltese can provide service?

545 days ago
86.

Cinner    

Service dog my a$$...she is BEYOND annoying!!

545 days ago
87.

MAX    

DOESNT MAKE ANY DIFFERENCE AMERICAN AIRLINES IS THE **** HOLE OF AIRLINES AND THE MOST EXPENSIVE, FLEW IT A FEW TIMES IN 62 YEARS, AND ONLY WHEN I COULDNT FIND ANY OTHER FLIGHT ALWAYS A SUCK FLIGHT AND PRICE

545 days ago
88.

Vernon P. Alarcon    

6. F all peeps with their stupid poop machines. Feel this!!!!! I do not want to see your dog, hear your dog, smell your dog, or share space with your dog...... Next time, I'll bring my service hyena to help keep me calm and entertain your dog.

545 days ago
89.

NOT ELMO    

Would Me Nail Her................Yes !

545 days ago
90.

really?    

AA had no right to treat anyone like this, but........this is kinda of krappy disservice to REAL therapy animals for her to have her pet designated as such. BOO to her!

545 days ago
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