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Kristin Chenoweth

American Airlines

Treated Me Like a Dog

2/1/2013 4:40 AM PST BY TMZ STAFF
EXCLUSIVE

0131-kristin-chenoweth-american-airlines
Kristin Chenoweth says she was the victim of a screaming, angry gate agent who bullied her and embarrassed her when she tried to board an American Airlines flight with her emotional support dog ... and now the airline is begging for her forgiveness.

TMZ has learned, the altercation went down this week as Kristin boarded a flight from Dallas to L.A.. We're told Kristin had her emotional support dog in tow -- as she always does -- when she was confronted by a gate agent supervisor who claimed Kristin didn't have the proper paperwork to bring the dog on board.

When Kristin protested, insisting she had done everything correctly, the agent got "verbally abusive" in front of several passengers ... scolding the actress ... and Kristin was so shaken up, she burst into tears.

Eventually airline officials realized a mistake had been made -- and Kristin was allowed to board the flight with her dog. Whoops.

After the flight, Kristin tweeted, "American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell."

Seems American Airlines was paying attention to the tweet -- because a rep for AA tells us, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future."

Kristin wasn't lying when she said she flies with the dog all the time -- we shot video of her last month with her dog Madeline ... and everything seemed fine.
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493 COMMENTS

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1.

KittyKittyKitty    

Yikes!

547 days ago
2.

Ivan in Phoenix    

This is a bogus service dog. She abuses the service dog rules to bring it into the airplane with her. Get a life, Kristin, and quit thinking your dog is too special to ride with the luggage. You insult people who need a real service dog for their legitimate disability like BLINDNESS.

547 days ago
3.

harleyharlett    

why does she have a service dog?

547 days ago
4.

Jordan    

Why is Kristen flying with Lohan, although it now explains how Lindsay paid for first class.

547 days ago
5.

Lydia    

Service dog my ass. How many people have service cough cough dogs. That coco and her husband, that pit bull trainer - with his big old pit bull as a service dog on a flight - too freaking funny. We are all priviledged us celebrities. We need our pets with us.

547 days ago
6.

SoWhat    

American Airlines is a very poor airline, basically all US airlines provide extremely poor service. There are more than a few reports about American Airlines and United employees kicking peoples service dogs and treating the owners of those dogs like garbage.

547 days ago
7.

JAMES LAKOVISH    

either fire the stupid supervisor or give her a paint brush and let her start painting the planes, she must haver came over from us aiways

547 days ago
8.

tleeg    

Get over it...it was a mistake.

547 days ago
9.

Anne    

why does she have a service dog?

547 days ago
10.

Reg    

Why can't I see the comments???

547 days ago
11.

Suzy Q     

What a bunch of berloney! That's not a "service dog". She doesn't need a "service" dog! She's not blind or disabled or a war vet!


I think Kristin is a terrifically talented person, but paying someone to give you a "service dog" designation for you pet so you can take it places other people can't take their dogs is just an abuse of the system.


Unless I wrong. Is she blind?


First!

547 days ago
12.

pimpdaddy    

Kristin, u shoulda' bitch slapped her!

547 days ago
13.

MikeD    

First of all, Why does she have a "service dog" I may be wrong, I thought service dogs were for disabilities both physical and/or mental. I do not think you can take your family pet on-board, and it should be wrong to claim it as a service dog just so she can carry on-board.

547 days ago
14.

Keyser Söze    

AA should forget about the cabin pet charge, and instead have a serious talk with that angry flight attendant. Even when a passenger may have made a mistake, totally unprofessional to make her cry over it.

547 days ago
15.

Waka Waka Waka    

Seriously who gives a fck..

547 days ago
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