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911 Dispatcher: Universal's On Fire, Really?

6/3/2008 9:13 PM PDT BY TMZ STAFF

TMZ has obtained the 911 call when the Universal backlot caught fire, and the dispatcher has a little trouble wrapping her head around the fact that there's such a thing as New York Street in So. Cal.

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39 COMMENTS

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1.

ozzman    

jeeze, TMZ... you'll make a mountain out of a molehill... the dispatcher didn't do anything wrong... she just sounded disinterested... typical...

2248 days ago
2.

John the head    

haha, that can't be real can it? Duh, just say Universal Studios is on FIRE!!!!!!!!!!!!!!!

2248 days ago
3.

deb    

haha poor dispatcher

2248 days ago
4.

MJ RIP    

where was Universal Studio's private fire department we've heard so much about? Why did this happen AGAIN? It seems to happen every 10 years.

2248 days ago
5.

Ira Nic    

The staffer who wrote this piece is having a little trouble wrapping her head around the fact that there's such a think as spell check.

2248 days ago
6.

Erica    

Yeah, I really think this is a case of trying to make a story where there isn't one. She probably has a field on the computer that she has to fill in for a street number. She was just doing her job and trying to get all the information. I'm sure she's used to having to repeat herself several times because people tend to panic and talk irrationally when there is an emergency. Lay off, TMZ, or, you know, report on something of interest.

2248 days ago
7.

ie    

spell check wouldn't pick up the thing/think error, although simple proofreading of one line would have?

2248 days ago
8.

former dispatcher    

She did everything she was supposed to. The information pops up on the screen but she still had to follow procedure and ask certain questions that are always required for every call. And Universal Studios does not have a "private fire department". They have a station on the lot that is part of the LA County Fire Dept. All 911 calls for LA County (no matter where they are) go to ONE dispatch center. Bravo to the dispatcher for doing her job perfectly!

2248 days ago
9.

my3cent$    



6. The staffer who wrote this piece is having a little trouble wrapping her head around the fact that there's such a think as spell check.

Posted at 8:32PM on Jun 3rd 2008 by Ira Nic
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I don't thing spell check would have helped much since I thing "think" is correctly spelled. ;) Perhaps a grammar check is in order...or simply proof reading.

And what makes you thing it was a "her"? LOL!

2248 days ago
10.

Dee Dee    

Oh it's real all right... I know that dispatcher personally.. As funny as it was to hear her voice on TMZ.com... it really isn't that big of a deal... definitely a case of making a mountain out of mole hill. None the less... it was good for a little comedy relief.... lol

2248 days ago
11.

Wow my goodnesss    

Whatever the spelling I know she did everything right. She was cool, calm and collected.

2248 days ago
12.

Lindz    

Why don't you spell thing right instead of "think"

2248 days ago
13.

chris    

Sounds like Whitney from the hills.

2248 days ago
14.

tg    

OK, what was wrong with that?? Nothing. She's not supposed to get all panicky and excited. She remained calm and tried to get as much info as possible. Why didn't the caller explain the location a little better? He could've told her it was in Universal Studios to help clear that up a little.

2248 days ago
15.

Sad I'm Here    

Your reporting is crap. Am I interested in hearing a reporter's ignorance on 911 protocol? NO!! Bravo to the dispatcher who gathered the required information.

2248 days ago
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