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Honda Spokesman -- I Got Screwed At Honda Dealer!!

5/8/2011 5:00 AM PDT BY TMZ STAFF

A man claims he got royally screwed at a Honda dealership ... the twist to this story -- he's the guy who pitches Hondas on TV.

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Dennis Singletary tells TMZ he went to an L.A. Honda dealership in April to buy a 4-door Honda Civic and wanted the very same deal he pitches on national televsion -- "The Really Big Thing" ... which  is 0% down, low finance rates and $190 a month payments.

Dennis qualified because his credit rate was a solid 709. Problem was -- the dealership didn't have the car he wanted. So Dennis trotted over to another dealership which DID have the car ... and that's where he endured a gross miscarriage of car justice.

Dennis claims the dealer wouldn't give him "The Really Big Thing," because according to the dealer his credit score was only 663.

Dennis protested to no avail. Finally, in frustration, Dennis called the first dealer -- put him on the speaker phone and asked him to repeat his credit score -- 709.

But the 2nd dealer was immovable -- sticking Dennis with the lower score.

Dennis finally pulled a, "Do you know who I am" ... left in a huff and fired off a letter to corporate ... saying, "How is it that I am dealing with such blatant dishonesty and unethical behavior from one of your dealerships, when my face was all over the TV promoting the very deal I wasn’t able to get? If this is the way I am being treated how is everyone else being treated?"

In the end, Dennis went to yet another dealership ... and scored a great deal on a Honda with the terms he wanted.

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Calls to Honda were not returned.

48 COMMENTS

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16.

Doug    

Sometimes one dealership will pull your credit report multiple times, which results in your credit score dropping. A single inquiry usually drops your score 10 points. He also could have visited other dealerships not mentioned in this story. If his score was 663 at the next dealership, I suspect this was the case and it is not the dealership's fault, they go thru Honda finance. However, when one dealership does not have the car you want, they normally buy the vehicle from the other dealership for you, not send you to a competitor. Even with a no money deal, you still want to keep the customer so he uses your service department. Something is missing from this story.

1231 days ago
17.

thomas    

I never heard of any intelligent person who believed any advertising about deals on automobiles. It's not just Honda dealers; virtually all dealers will do their best to get the maximum profit from any sale. Never Never trust an ad on TV for a car deal and never never trust an auto salesman.

1231 days ago
18.

zzyzx    

Busy news day I see.

1231 days ago
19.

Samuel Smithers    

What dealer screwed him over?

1231 days ago
20.

Chris    

Wait he wanted a Civic. Civic is not part of the "really BIG deal.

1231 days ago
21.

Puckett    

"Cartman 4 hours ago
And don't be so quick to diss car dealers. It's an honest job.

They have to deal with people lying to them and hating on them all day long thinking they can blame the car dealers for them not paying their bills on time.

I did it for a while back in the day and every chitheel with bad credit and 3 days on an $8 an hour job thinks they deserve a car and that you are cheating them. It's a thankless job."

---

Damned right it's a thankless job. Why would you thank someone who's doing everything they can to mind f*ck you and screw you over for every last penny they can. I didn't thank the greedy manipulative ******* who sold me my mothers funeral and burial package either... matter of fact i would of liked to punch him by the time it was over. Honest job? lmfao

The whole new car dealer buying experience is a stressful, high pressure, manipulative, nightmare. That's why it's a thankless job. If your good at being a "new car salesman" the only person that has any reason to thank you is your manager, not the customer. Never trust salemen, period. Especially ones hawking high dollar items that require negotiating a final price and financing the cost through them. If you trust them they'll screw you over every time.

1231 days ago
22.

bunny    

Typical case of racial profiling. To shut him up they should have given him the car. They probably pay him next to nothing to do the commercials anyway. Since clearly some of them are racist.

1231 days ago
23.

tmzbob    

Honda dealers are like everybody else. There's good ones and there are crooks. Just stay away from Power Honda in Valencia and be aware that the credit score scam exists. Buyer Beware!!

1231 days ago
24.

Mikeall    

I work at a Honda dealership and I am not sure why Dennis got all the hastle he got at the second dealership. Even with a 663 credit score he still qualifies for the same 0$ down deal. According to the quidelines from Honda on the program, the credit score needs to be a 660... or above to qualify for the program.

1231 days ago
25.

jennifer    

Hate to point out the obvious to those of you who don't understand how credit scores work and how they effect the terms of your auto loan BUT it's not up to the dealerships to give you a better credit rating or better interest rate on the auto loan THAT part is decided by the lender as in the banks and credit unions. If the dealership was to give the lender a false credit info that would be FRAUD. Besides what do you think all the fine print states at the end of the commercials? Most of the time it clearly states top tier credit rating and money down plus other fees such as tax, tag, and title.

1231 days ago
26.

Fuck Celebrities    

Hondas suck arse gravy.

1231 days ago
27.

Concerned Car Guy    

Here's the skinny. I'm the Finance Director for a Honda dealership on the east coast. Mr. Singletary's credit score of either 709 or 663 put him in the same category (Preferred) that would have qualified him for the same rate/money factor that the next tier up (Super-Preferred - 710 and up) would get. It's been Honda Finance's way for at least 6-7 months. It's sad that a car dealer tried to exploit the customer for having an average credit score EVEN though he actually DID qualify!

And as far as the credit score that Mr. Singletary pulled when he got home, car dealers have a different bureau (much like the mortgage industry) that is different than the generic one you get at home. It is specific to auto finance and can sometimes be quite upsetting to a customer when it's not the same score as they had just seen only moments ago on their home computer.

1231 days ago
28.

Irony    

NEVER get your financing at the dealership. Always get your financing at your own bank or CU FIRST before you ever step foot into a dealership.

The dealer will be pissed off, but you wont' go through this crap.

1231 days ago
29.

rhbjorn    

You cannot force anyone to lend you money, but you can always look for financing elsewhere.

1231 days ago
30.

CrashAndBurn    

For a minute, he looked like Dr. Dre in one of the pictures. Maybe he needs a doctor.

1231 days ago
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