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Kristin Chenoweth

American Airlines

Treated Me Like a Dog

2/1/2013 4:40 AM PST BY TMZ STAFF

Kristin Chenoweth says she was the victim of a screaming, angry gate agent who bullied her and embarrassed her when she tried to board an American Airlines flight with her emotional support dog ... and now the airline is begging for her forgiveness.

TMZ has learned, the altercation went down this week as Kristin boarded a flight from Dallas to L.A.. We're told Kristin had her emotional support dog in tow -- as she always does -- when she was confronted by a gate agent supervisor who claimed Kristin didn't have the proper paperwork to bring the dog on board.

When Kristin protested, insisting she had done everything correctly, the agent got "verbally abusive" in front of several passengers ... scolding the actress ... and Kristin was so shaken up, she burst into tears.

Eventually airline officials realized a mistake had been made -- and Kristin was allowed to board the flight with her dog. Whoops.

After the flight, Kristin tweeted, "American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell."

Seems American Airlines was paying attention to the tweet -- because a rep for AA tells us, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future."

Kristin wasn't lying when she said she flies with the dog all the time -- we shot video of her last month with her dog Madeline ... and everything seemed fine.


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628 days ago

Ivan in Phoenix    

This is a bogus service dog. She abuses the service dog rules to bring it into the airplane with her. Get a life, Kristin, and quit thinking your dog is too special to ride with the luggage. You insult people who need a real service dog for their legitimate disability like BLINDNESS.

628 days ago


why does she have a service dog?

628 days ago


Why is Kristen flying with Lohan, although it now explains how Lindsay paid for first class.

628 days ago


Service dog my ass. How many people have service cough cough dogs. That coco and her husband, that pit bull trainer - with his big old pit bull as a service dog on a flight - too freaking funny. We are all priviledged us celebrities. We need our pets with us.

628 days ago


American Airlines is a very poor airline, basically all US airlines provide extremely poor service. There are more than a few reports about American Airlines and United employees kicking peoples service dogs and treating the owners of those dogs like garbage.

628 days ago


either fire the stupid supervisor or give her a paint brush and let her start painting the planes, she must haver came over from us aiways

628 days ago


Get over was a mistake.

628 days ago


why does she have a service dog?

628 days ago


Why can't I see the comments???

628 days ago

Suzy Q     

What a bunch of berloney! That's not a "service dog". She doesn't need a "service" dog! She's not blind or disabled or a war vet!

I think Kristin is a terrifically talented person, but paying someone to give you a "service dog" designation for you pet so you can take it places other people can't take their dogs is just an abuse of the system.

Unless I wrong. Is she blind?


628 days ago


Kristin, u shoulda' bitch slapped her!

628 days ago


First of all, Why does she have a "service dog" I may be wrong, I thought service dogs were for disabilities both physical and/or mental. I do not think you can take your family pet on-board, and it should be wrong to claim it as a service dog just so she can carry on-board.

628 days ago

Waka Waka Waka    

Seriously who gives a fck..

628 days ago

Church Lady    

Many flight attendants are downright hostile these days. Everyone says they work so hard and have to deal with rude passengers, but I can remember the days when they did so with style and grace.

628 days ago
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