Scarlett Johansson Disney World 'Terror' Pic Mysteriously Disappears

11/1/2015 1:00 AM PDT

Scarlett Johansson: Disney World 'Terror' Pic Mysteriously Disappears

EXCLUSIVE

Scarlett Johansson took a ride at Disney World Thursday, and the park took extraordinary steps to keep it under wraps. 

Scarlett and hubby Romain Dauriac had a great time on the Tower of Terror ride, along with some common folks. The folks at Disney routinely take pics of the riders, who then view them afterward for purchase.

One of the families on ScarJo's ride were crestfallen when they were told the pics didn't exist. They smelled a rat, or a foul mouse, and complained to management.  

The family -- who asked to not be named or shown in the photo -- tells us they got the royal runaround and finally, after speaking with nearly a half dozen employees, someone from the park sent them an email with the photo.

We don't know if Scarlett wanted the pic 86'd or if Disney World took the initiative. One thing we know, Disney doesn't automatically scrap celeb photos. We've seen pics of other stars, like Ice Cube, on the rides.