Kid Rock 911 Operator Defended by Bosses

5/2/2016 12:50 AM PDT
EXCLUSIVE

The 911 operator who painfully procrastinated while Kid Rock and his girlfriend made a desperate plea for an ambulance was rock solid and right ... so say her bosses.

It's difficult to hear. Kid Rock pleads with the dispatcher to send help for his assistant who appears to be dead after getting into an accident on the singer's ATV, but the dispatcher asks a slew of questions before sending help, some of which make no sense. You hear both Kid Rock and the girlfriend say the man appears dead, and then the dispatcher asks, "Is he awake?"

A rep for the Nashville Emergency Communications Center tells us the dispatcher was following protocol ... adding the agency must protect first responders, so the dispatcher won't send them until he or she is convinced the EMTs aren't putting their lives on the line.

Turns out the ambulance did no good ... KR's assistant, ​Michael Sacha​, was already dead when he called.