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Kristin Chenoweth

American Airlines

Treated Me Like a Dog

2/1/2013 4:40 AM PST BY TMZ STAFF

Kristin Chenoweth says she was the victim of a screaming, angry gate agent who bullied her and embarrassed her when she tried to board an American Airlines flight with her emotional support dog ... and now the airline is begging for her forgiveness.

TMZ has learned, the altercation went down this week as Kristin boarded a flight from Dallas to L.A.. We're told Kristin had her emotional support dog in tow -- as she always does -- when she was confronted by a gate agent supervisor who claimed Kristin didn't have the proper paperwork to bring the dog on board.

When Kristin protested, insisting she had done everything correctly, the agent got "verbally abusive" in front of several passengers ... scolding the actress ... and Kristin was so shaken up, she burst into tears.

Eventually airline officials realized a mistake had been made -- and Kristin was allowed to board the flight with her dog. Whoops.

After the flight, Kristin tweeted, "American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell."

Seems American Airlines was paying attention to the tweet -- because a rep for AA tells us, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future."

Kristin wasn't lying when she said she flies with the dog all the time -- we shot video of her last month with her dog Madeline ... and everything seemed fine.


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There's a problem here    

Ok so she has a disability you can't see, correct? Let me guess ... epilepsy? No? Ummm brittle diabetes ... No? Then what, pray tell does she need that little service dog for, and why is she carrying it around like a pet when it is working? Just curious.

569 days ago


It's not a service dog, and it does not help you with your mental illness, period.

569 days ago

Enough Already    

Service dog my a**. Please explain your disablity that you need a service dog, let alone a "fluff" service dog. Shame on you for using your "status" to abuse this system!!!!!! Yet another celebrity using their "clout" to get away with B.S..............

569 days ago


That's a service dog? I am a dog lover and a fan of Ms Chenowith, but seriously that does not look like a service dog to me.

569 days ago


Her dog..I believe is for emotional support. So it's not exactly what we typically think a service dog is for.

569 days ago


TMZ...get your facts straight!!! Is her dog a 'service dog' or actually a 'cabin pet' ie carry-on? shabby reporting

569 days ago


In what universe does she need a service dog? This is abusing the system because she like to fly with her pet.

569 days ago

Foghorn Longhorn    

If that's a service dog, then I'm going to start bringing my service cat when I fly!

569 days ago


Service dog, my foot. What service does this dog provide. Another spoiled "actress".

569 days ago

Buddy The Elf    

Anyone he feels the need to travel with some poofy little froo-froo mutt like this obviously craves attention.

If she needed a service dog, it would be an actual service dog - not a fashion accessory.

569 days ago


Service dog, my foot....just another spoiled "celebrity" who wants her own way without regard for others. grow up...

569 days ago


She has a "service dog" because animals can't fly by themselves. So she flies with Kristen, a human.

569 days ago

Waka Waka Waka    

I keep my service dog in my waka waaaaaakaa

569 days ago

Alexander M    

She just tweeted: Maddie is NOT a service dog. She is an emotional support animal. just fyi TMZ

Anyways, it sucks she was mistreated poorly. She's one of the sweetest celebrities out there.

569 days ago


Thi is not a service dog, please... she's managed to get a starry-eyed celebrity doctor to sign off on her needing one. Hello TMZ - why aren't your folks asking "WHY does she use a service dog? She is not blind, does not apparently suffer from seizures, etc.... It's insulting to those who genuinely need service animals to see her behaving this way. Let me guess - she gets 'panic attacks' without her 'service' dog..

569 days ago
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