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Kristin Chenoweth

American Airlines

Treated Me Like a Dog

2/1/2013 4:40 AM PST BY TMZ STAFF

Kristin Chenoweth says she was the victim of a screaming, angry gate agent who bullied her and embarrassed her when she tried to board an American Airlines flight with her emotional support dog ... and now the airline is begging for her forgiveness.

TMZ has learned, the altercation went down this week as Kristin boarded a flight from Dallas to L.A.. We're told Kristin had her emotional support dog in tow -- as she always does -- when she was confronted by a gate agent supervisor who claimed Kristin didn't have the proper paperwork to bring the dog on board.

When Kristin protested, insisting she had done everything correctly, the agent got "verbally abusive" in front of several passengers ... scolding the actress ... and Kristin was so shaken up, she burst into tears.

Eventually airline officials realized a mistake had been made -- and Kristin was allowed to board the flight with her dog. Whoops.

After the flight, Kristin tweeted, "American Airlines: Dallas flight attnt supervisor Ms. Kidwell. Abuse not okay. #tripfromhell."

Seems American Airlines was paying attention to the tweet -- because a rep for AA tells us, "We have been in touch with Ms. Chenoweth to offer our apologies for the misunderstanding. We refunded the [$125] cabin pet charge as soon as we realized the mistake. We hope she will consider flying American again in the future."

Kristin wasn't lying when she said she flies with the dog all the time -- we shot video of her last month with her dog Madeline ... and everything seemed fine.


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Dallas flight attnt supervisor Ms. Kidwell ---- so what happened?? Did she get fired???

593 days ago


What a b_tch. That's NOT a service dog. It's a pet. She shouldn't be allowed to bring a barking, smelly animal onto a plane, but she gets away with it because she's a celebrity.

593 days ago


I'm confused: why does she need a service dog/how is that dog a service dog? Anyone?

593 days ago


That is not a serious Service Dog! Shame on you Kristen and how offensive to those that actually need service dogs. You worked the system to get your pet in the cabin. I have a new opinion of you. You are not so sweet. Shame on you!

593 days ago


She probably has the dog for her Ménière's disease.

593 days ago


Maybe the airlines are sick of people and their bogus service dogs. Some people need these dogs supposedly to calm their anxiety while flying and that is fine but I am sure you will find that KC flew without her dog before she was famous. Shame on the doctor who gave her the phony script.

593 days ago


Service dogs can be any size. I know of a Dachsund that is used to detect when their owner might have a seizure.

593 days ago


I would never ever put my dog in cargo - I can't believe anybody would. Dogs die all the time that way. I'm sure she flies multiple times a week. If the ESA designation prevents her dog from being thrown around like a piece of luggage everytime she flies, then good for her. Aren't there bigger problems in the world?

593 days ago


As the mom of a small child terrified of dogs - I'm sick & tired of people having their foofy lap dogs on flights, in malls, and in restaurants.

593 days ago

Bossy Potato    

How is that a service dog?! It's just her stupid tiny lap dog. It's not like she's blind and needs it to see?! So dumb.

593 days ago


She carries her service dog? Get over yourself.

593 days ago


I believe a tweet is in order to verify why she has a 'service' dog... she cried cause the agent saw right through that farce... imagine what else money or celebs can buy... Does she have handicap parking rights to?

593 days ago


Some people can be so rude.

593 days ago


"service dog' my a$$, just another scam by some crap D-list idiot to break the law.

593 days ago


In this case, I think service dog means "I'm special".

593 days ago
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