TMZ.com

Outraged fans who bought tickets to Ed Sheeran's "Loop Tour" are slamming Ticketmaster for a frustrating refund process in the wake of Macklemore's exit ... but Ticketmaster says it's not their call.

A Ticketmaster spokesperson tells TMZ ... they don't issue refunds under their policy, and Ed's touring group is the best point of contact for fans trying to get their money back.

Some fans seeking refunds are calling Lincoln Financial Field -- the stadium in Philly hosting Ed's next stop -- but they're met with an automatic voicemail instructing them to send an email.

Ed Sheeran ticket prices have steadily declined since it was announced that Macklemore was being dropped from his tour over the rapper's pro-Palestine remarks ... new data shows.

The numbers on a chart tracking ticket prices don't lie -- since Monday, the get-in price for Ed's Philadelphia concert Saturday has dipped by 24% ... from $126 to $96.

The tour -- which has seen all of its opening acts quit following Macklemore's departure -- has had its resale prices dip down 11% across the board since Monday ... this according to TicketData.

Dolly Parton made a shocking appearance at an awards show Wednesday night ... speaking to the audience weeks after her death.

In the video, the late singer showed off her iconic charm, telling the crowd, "Well, hey, it’s Dolly. I’m honored to be receiving a Lifetime Achievement Award from the Americana Music Association.”

"It’s a great honor, truly, and just know that I will always love you," she added, referencing her iconic hit song.

Ed Sheeran fans in Ireland had better head to Spotify if they want to listen to his tracks ... because a major radio station says he's persona non grata at the moment.

Classic Hits Radio -- a Dublin-based station with a reach into other major cities like Cork, Limerick and Galway -- confirmed it will not play Ed's songs for the "foreseeable future" after widespread backlash amid the Macklemore controversy.

Dave Kelly, the program director for Classic Hits' parent company Bay Broadcasting, told The Independent this is not meant to be a personal judgment of Ed ... but the company believes "it is important to listen to our audience and to stand alongside Irish artists who have made what is undoubtedly a significant professional decision based on their own convictions."

Jack Antonoff made light of his separation from Margaret Qualley after nearly 3 years of marriage, laughing off a fan request to perform a song about marriage ... and the exchange is on video.

The lead singer of the "Bleachers" was performing with his band onstage at the Troubadour in West Hollywood this week when the fan screamed out that he wanted to hear "Let's Get Married."

At first, Jack seems a bit confused and asks, "What did you say?" In video obtained by USA Today, the crowd, in unison, responds, "Let's Get Married!"

Barbie Ferreira admits she doesn't know much about football ... but she knows exactly who she wants performing at halftime when the Super Bowl rolls around.

We got the "Euphoria" star at LAX Wednesday and our photog asked about our report that Justin Bieber and Harry Styles are under consideration for the Super Bowl LXI halftime show.

Barbie's reaction was immediate ... saying her 2013 self would've been giddy to see either of the two pop stars on that stage.

Carmen Electra is back in the booth and working on a new song ... years after the late, great Prince mentored her in music, TMZ has learned.

Carmen recently stopped by Fab Factory Studios in North Hollywood to hop on the mic for the first time in years ... and she looked and sounded amazing.

The icon teamed up with Fab Factory President Shaun Fabos for the session, where she sang alongside her song "I Like It Loud" and listened to Prince's smash hit "Purple Rain."

Charli XCX brought Brat Summer to the water for Playboy ... stripping down and posing topless while riding a barge down a famous waterway in the United Kingdom.

The singer-songwriter posed for the iconic magazine in a cover story published Wednesday ... putting her body on display in a hotel room -- black bra barely covering her chest -- before taking the shoot on the road. Or, more accurately, the water.

On the boat, Charli strips the top off completely ... though she tastefully covers her boobs with her hands while posing in front of notable London landmarks along the River Thames.

Drake's switching up the drip ... and it's straight out of Hot Topic ... as he takes a cue from his goth baddie.

The rapper switched up his whole look alongside Pinkchyu for the "Princess" music video, which played during his "FOMO" stream Tuesday night, and this isn't the Champagne Papi we're used to seeing.

In the clip, Pinkchyu gives Drizzy a head-to-toe makeover ... and he comes out rocking an all-black fit complete with a spiked choker, baggy pants, and boots.

Roger Waters ripped Ed Sheeran a new one for kicking Macklemore off his tour over the singer's pro-Palestine views, going so far as to call Ed a "prick!"

The Pink Floyd legend unloaded on Ed in a video he posted on X and, in classic Roger fashion, the rocker didn't hold back one bit, kicking things off with a graphic that mockingly read, "Ed Who?"

Roger then appeared on screen and dove into his "little message" for Ed, saying there are 2 types of people in this world. First, Roger said, there are those who do the right thing, like the rapper Macklemore. Then Roger stated there are sadly others who are "pricks' like Ed, who do the wrong thing.

Ms. Rachel is slamming Ed Sheeran for kicking Macklemore off his tour as his opening act following backlash over Macklemore's pro-Palestine remarks.

The popular children's creator, who has received heat for supporting Palestine, criticized Ed in a social media post ... claiming the singer "had an opportunity to show that we won't be bullied into punishing people for supporting Palestine."

She said Ed "caved to people who refuse to accept what the world knows. A genocide is happening in Gaza."

Ms. Rachel added, "We all need to speak out against it."

Gladys Knight's son is worried her husband is going to push her so hard to keep working that it will kill her.

Shanga Hankerson told The Detroit News that William McDowell -- the R&B legend's husband and manager -- is working her too hard. The alarming comment comes after his mother announced last month she'd be cutting back on her live performances amid concerns from her fans and people on tour.

Gladys has played multiple shows recently, and her son says of her husband, "He never intended to stop any tour dates, as you can see for yourself."

Shanga then dropped the hammer ... "My belief and fear is that he intends to literally try to work her until she passes away. And you can quote me on that."

12:32 PM PT -- Robert Kraft has fired back at Macklemore ... accusing him of crossing the line with antisemitic rhetoric and imagery.

Macklemore says Robert Kraft and a group of other stadium owners basically shut the door on him ... he claims the New England Patriots owner told Ed Sheeran the singer could not play at his venue if Macklemore was involved.

In a lengthy statement shared to Instagram on Monday, Macklemore says Ed told him Kraft called after the rapper's pro-Palestine comments at MetLife Stadium went viral ... with Kraft allegedly saying Macklemore would not be allowed to perform at Gillette Stadium, which Kraft owns.

Macklemore claims Kraft then got other stadium owners on board ... and Ed was handed an ultimatum -- drop Macklemore or lose access to their stadiums.

9:21 AM PT -- Macklemore has broken his silence after being dropped.

Macklemore is being sent home from Ed Sheeran's tour after catching major heat over his pro-Palestine onstage remarks ... and the show will go on without him.

Rolling Stone reports Macklemore has been dropped from the remaining tour dates ... after several venues allegedly told the tour they would not allow him to perform.

As TMZ previously reported, Macklemore caused a stir during Ed's MetLife Stadium stop earlier this month ... telling the crowd "Free Palestine" before performing his protest song "Hind's Hall."

Lady Gaga's clearly a protective mom ... holding her baby tightly in the first photos taken of the pair together.

The singer-songwriter was spotted recently holding her swaddled child close to her chest while walking with her fiancé, Michael Polansky, and a friend.

Gaga kept her head down ... walking quickly with her crew in Northern California -- where Page Six reports she's been laying low in recent weeks to enjoy some private family time.

Celine Dion’s back to headlining shows … a super emotional moment for the star, who broke down in tears during her performance.

The singer-songwriter took the stage in Nanterre, France, Saturday night -- the first show of her long-awaited residency.

Fans showered Celine with applause when she first took the stage ... and, clearly, it meant the world to her -- because she started crying while motioning gratefully to show the audience she appreciated their support.